Long-term and post-acute care (LTPAC) facilities are unique healthcare worlds with specialized needs. Until recently, LTPAC facilities have had to rely on fractured systems, often with individual, separate and sometimes duplicated systems for EHRs, accounting, referral systems, scheduling, residential tracking and more. MatrixCare is one company that recognizes the needs of LTPAC and is responding with gusto to provide a technology solution for the long-term health care providers.

Why Do LTPACs Need New Technology?

A fully functioning EHR technology system is required to get to a paper-free, fully integrated LTPAC system, yet there are many challenges. A system that simplifies how care providers capture and share data at all levels dramatically improves outcomes. This improves the experience for both the individual patients and the providers. For example, MatrixCare integrates alert systems that help prevent readmission to acute-care centers.

It is integral that health information systems operate as an interconnected system, exchanging information. Healthcare providers must be able to share health information with other healthcare providers, some of whom will be using alternative systems. Sending and receive clinical care orders and documents, lab integration and pharmacy integration, a referral system that is built in to communicate with other organizations. Streamlining these communications greatly increases the chance they will be optimized.

Other features such as a physician portal that allows the health care provider to log in from a distance or through mobile apps help providers operate efficiently. Reporting features, regional information sharing, population and payment management are additional resources essential to LTPAC. With proper use, reporting, data capture, physician integration, large LTPACs can save time and costs each week by utilizing all the MatrixCare features.

When selecting an EHR for your LTPAC organization, start with a needs assessment. What will you need to achieve with your technology? Who will use the system and in what capacity? Following selection, ensure staff at all levels are educated and trained in effectively using all levels of the system. Check for wireless capacity, internet strength, and hardware capacity. Get the physicians on board and trained first and the rest of the staff will follow.

What Is MatrixCare?

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LTPAC facilities and needs are varied and complex. Administrators and providers must carefully coordinate care to ensure the best health outcomes. Providers often must adopt several systems to meet all of their needs. MatrixCare seeks to change that by offering all the software solutions needed in LTPAC settings from start to finish. MatrixCare provides a full spectrum EHR software backed by high-quality, 24/7 customer support.

MatrixCare is an EHR software company striving to create and maintain the best software for organizations offering care to long-term and post-acute care (LTPAC) patients. They are the largest LTPAC technology provider and offer the most advanced, interoperable, fully integrated, easy-to-use, set up and maintain software. The MatrixCare software suite covers all clinical, business, and residential aspects of LTPAC systems.

MatrixCare was founded in 1982, offering plenty of experience with growing and adapting EHR solutions to changing care and regulatory landscapes. They offer industry expertise that is unparalleled and were awarded the Best in KLAS for Long-Term Care Software in 2017 and 2018.

 Product Specs

MatrixCare was thoughtfully created to support information capture, use, and exchange in a variety of settings. Acute-care hospitals are supported as efficiently as complex long-term care facilities. Supportive services are integrated as much as a community and home-based settings. It can help skilled nursing facilities, senior living sites, and continuing care retirement centers. MatrixCare is used by more than 13,000 facility-based settings and 2,500 home and hospice settings.

The software solutions offered by MatrixCare include a fully featured EHR software built for the purpose of LTPAC management. The many features integrated into the EHR software include a meal tracker, a time tracker, and insurance claims management. Their EHR software also integrates enterprise analytics software, clinical decision support, and integrated care coordination. It seamlessly integrates with alternate EHR systems for easy referral, data sharing, and integrated quality, robust resource and profitability monitoring.

MatrixCare integrates risk management into every step of the software process. It has a built-in monitoring ability. Providers can track and monitor the number of five-star patient ratings along with certain measures that monitor the risk of preventable 30-day post-discharge readmission. Tracking and reporting on things such as injuries, tasks, and service plans are easy. The goal of the software suite is to harmonize and merge fee-for-value healthcare for seniors into regionally based units that coordinate seamlessly. This design results in an electronic longitudinal health record that centers on the person while helping the physician better manage their patients' health and recoveries.

There are also population-specific features such as the MatrixCare meal tracker. These features often appeal to health workers who help seniors day to day. The meal tracker provides dynamic and practical help to patients using nutrition management. They can track their own nutrition and food consumption, use diet guides, plan menus and manage food preparation.

MatrixCare means it when they say they want to integrate all aspects of LTPAC management into their software. The marketing suite helps to keep senior care businesses growing. It tracks leads, manages referrals, and generates reports. The system integrates all financial tasks including budgeting tools, revenue reports, and expense data into the system.

MatrixCare works on a variety of operating systems including Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, and Windows 8.


MatrixCare is currently priced at $35 per month per user.

 How It Compares

We picked a few similar EHR products available on the market to see how they compare to MatrixCare for LTPAC systems.

  • DocEngage EMR/EHR
  • eHospital


Price $$$

LTPAC Applicability (5 out of 5 stars)

MatrixCare is built specifically for all aspects of LTPAC management. Every integrated layer of functionality seeks to meet the needs of organizations serving the long-term senior and post-acute care populations.

Mentionable Features (5 out of 5 stars)

MatrixCare covers the clinical, business, and residential technology needs of LTPACs. It integrates many features including robust health information sharing, charting, resident location tracking, and nutrition care.

Technology Platform (5 out of 5 stars)

MatrixCare works on a variety of operating systems including Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, and Windows 8. It is cloud-based so there is no need for a localized server.


  • Fulfills all technology needs for LTPAC
  • Great customer support
  • User-friendly
  • Can upload patient photos
  • Charting is simple
  • Cloud-based software


  • Facility-specific reporting
  • Frequent, extended downtime
  • No ability to sign documents electronically
  • Some workflow complications

DocEngage EMR/EHR

DocEngage EHR is an India-based company that offers small to large scale customizable EHR and practice management software. Their software tries to follow the health care provider's workflow, provide patient access to care records, and make their platforms accessible on multiple platforms including iPads, laptops, mobile and desktops on both the provider's and patient's end. It is marketed towards independent physician practices, hospitals, clinics, and pharmacies.

DocEngage offers electronic health record software with a customer relationship management built in. It has integrated promotions and outreach program, patient awareness programs, appointment scheduling, and loyalty cards. The software adapts and customizes to the practices specific needs, so it may be customized for LTPAC organizations even though it is not set up primarily for that practice type in the way MatrixCare is.

Much like MatrixCare, DocEngage strives to be an integrated and interoperable platform that includes all aspects of a practice. In some ways, it succeeds. It has all the features of clinical charting needed including medical histories, customizable assessment and treatment plans, allergies, quick charting, forms, labs, pharmacy, and billing. It also integrates front office needs, inventory management, accounting, audits, administration, and marketing.

Price $$$

LTPAC Applicability (3 out of 5 stars)

DocEngage is not designed with the LTPAC in mind, but there are many features it contains that may be adapted for long-term or post acute care facility use. The biggest LTPAC features that it is lacking are resident management and the patient targeted tools such as meal and therapy planning.

Mentionable Features (4 out of 5 stars)

DocEngage offers electronic health record, integrated laboratory, pharmacy and inventory management, promotions and outreach programs, patient awareness programs, appointment scheduling, and loyalty cards. The features that will make it best suited for LTPAC organizations is its low cost and ability to be highly customized.

Technology Platform (5 out of 5 stars)

A cloud-based web app software is available on iPads, laptops, mobile and desktops on both the provider's and patient's ends.


  • Customizable features
  • Scalable
  • Inexpensive
  • Great customer support
  • Contains most features needed by LTPACs


  • Not built specifically for LTPAC needs
  • Missing LTPAC population specific tools and measures


e-Hospital is a health information management system that is open source, fully configurable and customizable. It works in a cloud infrastructure and can manage multiple care sites at once. It is important to note that this software is a generic application that tackles all the functions for the operation of hospitals and may not be applicable to all LTPAC organizations. It seeks to cover all the steps that the hospital takes in the care of both inpatient and outpatient clients. Clinical systems, administrative systems, and billing operations are all housed within one software platform.

The features (modules) included are plentiful and ever-changing. A partial list of features available now are: patient registration, clinic lists, emergency registration, billing, accounts, various labs (pathology, radiology, blood bank), inpatient and outpatient management, pharmacy management, an electronic medical record, birth and death registrations, care provision, inventory, dietary, laundry, personnel, telemedicine and a student management system.

e-Hospital is an open source software that works on Linux-Tomcat/JBoss-PostgreSQL/J2EE. It does require an IT team or significant IT knowledge to operate. For facilities with a knowledgeable IT team, the interfaces and reports can be easily adapted to meet needs. One example is the template-based diagnostic reports and laboratory reports that can be configured by each care provider to view the information most important to them. It does work well to provide interoperability among different devices and systems.

Price $$$

LTPAC Applicability (1 out of 5 stars)

e-Hospital is not designed with LTPACs in mind at all. A skilled IT team may be able to modify the software to meet the specific needs of LTPAC facilities.

Mentionable Features (3 out of 5 stars)

All the features that have been integrated work well and are highly customizable. There are many features that an LTPAC would not use, and many missing features that may be needed. It is designed with the needs of hospitals in mind.

Technology Platform (4 out of 5 stars)

This is a web-based, open-source Linux product. It works on the cloud, installed on windows and on Android and iOS mobile devices.


  • Integrated system for hospitals
  • Open source software


  • Designed for acute care setting, not LTPACs
  • Can break down after updates
  • Requires IT knowledge
  • Starting pricing unknown


When looking for an integrated software solution for the needs of a LTPAC organization, it is probably best to choose an EHR software package that is designed with long-term care for seniors or post-acute care for recovering patients in mind. LTPAC facilities with funding concerns may have to consider more generalized EHR/CRM and hospital targeted EMRS. With enough fiddling and workarounds, the more generalized EHR systems may work for the needs of a LTPAC organization.

However, there are big advantages to a software solution like MatrixCare that is designed from the bottom up to serve the long-term care community. These advantages will add up to more savings in the long run. MatrixCare integrates all the features needed at the clinical, administrative and residential levels. It is ranked the best LTPAC EHR system among providers and administrators so we give it 5 out of 5 stars.

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